The front desk that never
misses a call.
A 24/7 AI phone agent that answers every call, books straight into your real schedule, charges the card on file, and recognizes the family calling. Not an answering service that takes a message — a front desk that gets the booking.
Your phone rings during lessons, after hours, and on Saturday mornings — exactly when no one can pick it up.
Every unanswered call is a parent who books somewhere else. The Front Desk answers on the first ring, every hour of every day, and turns the call into a booking on your calendar. One recovered lesson a week more than covers it.
It transacts. It doesn’t just answer.
Because it runs on the same system as your schedule, payments, and customer records, it can actually do the front-desk job — not just read a script back.
Books & reschedules
Finds slots that are genuinely open under your booking rules, books them, and auto-assigns an available coach. Moves a caller’s own lessons over the phone.
Charges the right way
A recognized family is charged on the card on file. A new caller gets a booking link texted mid-call — the slot held for them while they tap through.
Knows your customers
Recognizes the family by their phone number and reads back wallet balance, package sessions left, memberships, and their next lesson — never another family’s.
Answers the repeat questions
Lesson types and prices, hours, address, policies — from your facility’s own knowledge base. No “let me check” and no hold music.
Names coaches & who’s on
Who the coaches are and what they teach, and who’s scheduled today or tomorrow. Takes a message for a specific coach by name.
Escalates cleanly
Refunds, complaints, anything it’s unsure about — it pages your front desk by text and email and never guesses at an answer.
What a $49 answering app can’t do.
Accountable on every call.
An add-on to any SwingOps plan.
Included call minutes and texts each month, then a flat per-minute rate — no per-minute markup games. Month-to-month, like everything else. Pro plans include 500 minutes.
All the AI that runs your facility — schedule builder, cancellation backfill, trainer assistant — is free on every plan. The phone agent is the one add-on, because it places real calls with real carrier cost.
Stop sending callers to voicemail.
Turn every ring into a booking — day, night, and mid-lesson. Add SwingOps Front Desk to your plan and put a front desk on the phone that never clocks out.