Booking & rescheduling
Find lesson options using facility booking rules and help callers with supported booking changes.
You’re on the floor.
The phone still gets answered.
Give callers a next step while your staff stays with the people in front of them. An optional phone agent connected to your facility’s schedule and customer records.
SWINGOPS FRONT DESKAI PHONE AGENT
ILLUSTRATIVE CONVERSATION
“Do you have a hitting lesson
available this afternoon?”
Check booking options ↗
Give the family a next step ↗
Hand off to staff when needed ↗
Separate plans from $299/month. Pro includes 500 call minutes/month.
A call with somewhere to goFrom a question
From a question
to a next step.
Answer from the facility’s information, check booking options, and bring staff in when the request needs a person.
Illustrative dialogue · not a recording
Parent“Can I find a hitting lesson for Tuesday?”
Front Desk“Let’s look at the lesson options for your facility.”
Next stepA recognized family can continue through the supported booking flow. A new caller can receive a booking link.
Refunds, complaints, and uncertain requests are handed to staff.
Customer context
Use the recognized caller’s account context for questions about lessons, packages, and memberships.
A record for your team
Review call transcripts, recordings, and usage in the dashboard. Give staff a place to follow up.
Phone plans / Added to your SwingOps subscription
A plan for your call volume.
Pro includes 500 call minutes per month. Talk through the right allowance before adding a separate phone plan.
Standard
$299/ month
- 750 call minutes / month
- 1,000 text segments / month
- Booking, rescheduling & caller recognition
- Transcripts, recordings & cost tracking
- Your own number
Published overage: approximately $0.30/minute.
Discuss Standard ↗Premium
$399/ month
- 1,500 call minutes / month
- 2,500 text segments / month
- Everything in Standard
- Membership & package assistance
- Advanced routing & priority support
Ask us to confirm the applicable overage rate.
Discuss Premium ↗Multi-Location
$599+/ month
- Multiple numbers & location assistants
- Shared minute pool across locations
- Consolidated call reporting
- Custom included minutes
Confirm scope and allowances with our team.
Discuss Multi-Location ↗Published monthly allowances. Confirm the phone plan, text pool, and overage terms with our team during onboarding.
The handoff mattersKeep your staff
Keep your staff
in the loop.
Can I keep my existing phone number?
Front Desk is designed around your facility’s number. Ask us to review your current phone setup and the steps required to connect it.
What happens when the request needs a person?
Refunds, complaints, and uncertain requests are escalated to staff. Walk through your preferred handoff process during setup.
Does the core subscription include the phone plans?
Core AI scheduling and messaging tools are part of the base software plans. Front Desk is separately packaged; Pro includes 500 call minutes per month.
Can I hear it before choosing?
Book a demo and ask to walk through the caller experience, booking flow, and staff handoff for your facility.
MORE ROOM FOR WHAT’S NEXTYour next chapter.
Your next chapter.
On a fuller floor.
Show us how your facility runs. We’ll walk through the opportunities to reduce admin and make more of your capacity.